1. Introduction
At WMD Overseas, we take pride in delivering our products safely and on time to customers across India and around the world. This Shipping & Delivery Policy outlines our procedures for handling, dispatching, and delivering orders for both domestic and international markets.
2. Order Processing
All orders are processed only after full payment confirmation.
Once the order and payment are verified, dispatch arrangements are initiated.
Average processing time: 2–5 business days, depending on product availability and order volume.
Customers will receive order confirmation and tracking details via email or WhatsApp once dispatched.
3. Domestic Shipping (Within India)
Domestic deliveries are handled through reputed courier and logistics partners to ensure safe and timely delivery.
Estimated delivery time: 3–10 business days, depending on the destination and courier service.
Shipping charges (if applicable) will be mentioned at the time of checkout or quotation.
WMD Overseas is not responsible for delays caused by courier companies, transportation strikes, or natural events.
4. International Shipping (Global Market)
We ship to most countries across Asia, Africa, Europe, the Middle East, and North America.
Shipments are made under internationally recognized trade terms (Incoterms 2020) such as FOB, CIF, CFR, or EXW, based on buyer agreement.
Shipping time may vary between 10–30 business days, depending on the destination, customs clearance, and logistics conditions.
All customs duties, import taxes, and clearance charges in the destination country are the buyer’s responsibility.
5. Packaging & Handling
All goods are packed using export-grade materials to ensure product safety and freshness during transit.
Fragile and perishable items are handled with special care and labeled accordingly.
Any special packaging requests must be communicated at the time of order and may involve additional costs.
6. Tracking Your Order
Once your shipment is dispatched, tracking details will be shared via email or WhatsApp.
Buyers can track their shipment directly through the logistics partner’s website or tracking link provided.
7. Delays & Force Majeure
While we strive for timely delivery, WMD Overseas is not liable for delays caused by:
Customs clearance or documentation issues
Weather conditions, port congestion, or shipping line delays
Political unrest, strikes, or unforeseen natural disasters
In such cases, customers will be informed promptly and updated on revised timelines.
8. Delivery Confirmation
Upon delivery, buyers are requested to check the package condition before accepting it.
Any visible damage or tampering should be reported immediately to the delivery agent and to WMD Overseas with supporting photos.
9. Lost or Damaged Shipments
In case of lost or damaged shipments, WMD Overseas will assist in filing claims with the courier or shipping company.
Compensation or replacement (if applicable) will be processed as per courier terms and product type.
10. Customer Support
For any shipping or delivery-related queries, please contact us at:
📞 +91-9769650564
📧 wasim.m.dadan@gmail.com
🌐 https://wmdoverseas.org
11. Jurisdiction
All disputes related to shipping and delivery shall be subject to the jurisdiction of Mumbai, Maharashtra, India.
